PROGRAMME DESCRIPTION
The aim of this programme is to provide people with the skills, knowledge and attributes that will enable them to work effectively under supervision in entry level roles in the administration and/or customer service industries.
This programme is designed specifically for young people and/or those without formal qualifications.
CERTIFICATION
- NCEA Levels 1 and 2
- Vocational Pathway in Service Industries
LEARNING CONTENT
This qualification includes both theory and practical elements. Learners will cover:
- Developing computer skills in Microsoft Office Suite, including Word, Excel, Publisher and PowerPoint.
- Advancing Numeracy and Literacy capabilities through a variety of topics.
- Establishing office processes and developing administration skills.
- Knowledge of the retail industry and customer service skills.
- Work readiness skills
- Fostering Teamwork.
- Cultivating etiquette for the modern working environment.
WHO CAN ENROL?
This is a youth qualification designed for all learners aged 16 – 24 who do not already hold a qualification at level 2 or above. We do have a small amount of places at each of our centres for learners over the age of 25.
Applicants must also be a New Zealand citizen or permanent resident.
WHERE CAN I STUDY?
You can study at the following centres
HOW LONG IS THE PROGRAMME?
This is a full-time 26-week programme.
Monday – Thursday between the hours of 9:00am – 2:30pm
Friday between the hours of 09:00am – 12:30pm
ARE THERE ANY COSTS?
This programme is fees free – we’ll also provide free breakfast each day.
WHAT CAN I DO NEXT?
Graduates of this programme will gain industry recognised New Zealand qualifications and Unit Standard credits which will enable progression to further qualifications at NZQF Level 3 and/or entry level employment opportunities in the administration and/or customer service industries.
Programme Features
- Lecture 0
- Quiz 0
- Duration 26 weeks
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
