Employment Preparation Programme Course
EMPLOYMENT PREPARATION PROGRAMME COURSE DESCRIPTION
Our EP Programme is aimed at individuals who want to find employment in a contact centre. Working in a call centre requires several key skills to be an effective call taker. Skills such as verbal communication skills, excellent customer service, correct phone etiquette and effective problem resolution.
This course is funded by the Ministry of Social Development, with the primary objective to equip participants with work-ready skills and help them find paid employment. Currently, this course focuses solely on the call centre industry, to prepare clients for roles within specific organisations. Read our story about Shaun McLean and his success in the call centre industry!
Our course will help you correctly handle customers calls and queries while ensuring that every caller receives the best service possible!
EP PROGRAMME LEARNING OUTCOMES
By the end of this course, learners will learn:
- CV and Cover Letter writing
- Interview Skills
- Customer Service
- Call Centre Training
- Conflict Management
- Health and Safety
- Computer Navigation
- Assessment Preparation
WHO CAN ENROL?
This course is for New Zealand Wellington region Work and Income clients who want to work in a contact centre and who have an obligation to undertake full-time or part-time employment; or an obligation to prepare for, and or be available for work.
WHERE CAN I STUDY?
The course is available at our New Zealand, Thorndon Quay (Wellington) site.
HOW LONG IS THE EP PROGRAMME COURSE?
Our courses run for 3-4 weeks, unless you get a job sooner!
ARE THERE ANY COSTS?
This programme is fees FREE – we’ll also provide free breakfast and cover your travel costs!
WHAT CAN I DO NEXT?
After completing the course, if you haven’t found employment in a contact centre the course was focussed on, you will still have gained the skills and confidence you need to help you find employment elsewhere. We will also continue to help you and present you with other opportunities as they arise.
- Lectures 0
- Quizzes 0
- Duration 6 weeks
- Skill level All levels
- Language English
- Students 16
- Assessments Yes